Groupware and workflow technologies help teams to effectively work together by managing documents and routing them electronically. Leading edge companies use Knowledge Management to capitalise on past knowledge to make expeditious and informed decisions.

Groupware is a class of software products that facilitates communication among people and designated groups. Workflow software moves a transaction through the steps required for completion. It results in the automation of standard procedures by imposing a set of business rules on the procedure. Each task (or set of tasks), when finished, automatically initiates the next step in the process, until the entire procedure is completed.

Knowledge Management involves creation of a repository of information from sources both internal and external to the organisation and dissemination of this knowledge (Product Launch, FAQ, Trouble shooting tips, etc.) to relevant users in the organisation.