Doctors in the U.S. have to raise the bills and follow-up with the Insurance Companies for the treatment/services they render to their patients. They render services in large volume that they are not able to raise the claims and follow-up with insurance companies of their own. Hence, they hand it over to a third party called BILLING OFFICE, who will process the insurance claims electronically and provide billing services for doctors and other health care providers.

The completed claims processed by BILLING OFFICE are transmitted via computer modem to a central clearinghouse. These claims are audited and forwarded for payment to thousands of commercial, private and government healthcare plans. Since the claims are made electronically the processing time get reduced to days rather than months. This also facilitates the doctors to get their remuneration quickly.

Call Centers are primarily required for industries requiring frequent interaction with a broad client base and stakes in services are high, where time and customer services is of prime importance.

A Call Center is an opportunity that combines voice communication, data communication, data processing, and, in the near future, video technology to enable an organization to implement critical business strategies aimed at reducing costs and increasing revenues.

A Call Center is a service center, with adequate facilities in terms of telecom, manpower, accessability to wide databases, internet and other online information support infrastructure to provide information and to support a customer.

Such a center is a place where a group of people handles a large volume of incoming and outgoing calls for the purpose of sales, marketing, customer service, technical support or other specialized business activities.

It operates 24 hours a day, 7 days a week. The calls are given personal attention by trained consultants with access to all the information on the products/services offered by the organization.